Allwear Refund & Return Policy
We want you to love what your Allwear. If something’s not quite right, we’re here to help make it right — quickly and simply. You have 30 days from the date of delivery to start a return through our Returns Portal. U.S. returns include free return shipping . All returns are refunded in the form of store credit via an Allwear E-Gift Card only.
How to Start a Return
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Visit our Returns Portal and follow the prompts.
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Once approved, we’ll email you a prepaid return label.
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Ship your item back using the label provided.
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After inspection (please allow 10-15 business days), you’ll receive your store credit via email.
Return Guidelines
To ensure a smooth return process:
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Items must be unworn, unwashed, and in original condition
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Items must be returned in their original Allwear product bag with tags intact
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All items are carefully inspected before issuing credit
Non-Returnable Items
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Worn, washed, or damaged items
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Underwear and socks
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Items marked Final Sale
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Post-purchase unlocks or free gifts
Pre-Orders
- Reservation & Payment: Pre-order items allow you to reserve products before they are in stock. Payment is collected at checkout to secure your order.
- Estimated Shipping: Shipping dates are estimates, not guarantees. Orders may ship earlier or later due to production, inventory availability, returns, or other operational factors.
- Partial & Staggered Fulfillment: Pre-orders may ship in waves. Some orders may ship earlier if inventory becomes available; others may ship in subsequent production batches.
- High Demand & Backorders: If demand exceeds the current production run, your order may be delayed to a later batch.
- Cancellation Rights: You may cancel your pre-order at any time prior to shipment for a full refund.
- Post-Shipment: Once your pre-order ships, it is subject to our standard returns policy.
Questions?
Still unsure? We’re happy to help — just email us at support@allwear.com, and we’ll take care of you.